SELF SERVICE KIOSKS
Self Service Kiosks built for high-volume businesses
Customers move faster, staff stay focused, and order totals go up. Affinity self service kiosks put the ordering experience in the hands of your customers, reducing wait times and freeing your team to do more with less.
WHY IT WORKS
The numbers behind self-ordering
Kiosks change the economics of how your business operates. The impact shows up in your average ticket, your labor costs, and the speed at which your team can move during the hours that matter most. According to Tillster’s 2025 Phygital Index Report, covered by Restaurant Dive, 61% of consumers now want more kiosks available in restaurants, up from 36% just two years ago. The demand is already there. The businesses moving now are the ones capturing it.
Up to 30% higher average order Value
Customers ordering on a screen spend more than customers ordering at a counter. Visual menus, upsell prompts, and no social pressure to move quickly produce larger tickets on every transaction.
Order processing time drops by up to 40%
During a lunch rush or weekend peak, that compression is the difference between a smooth service window and customers walking out the door.
Same team, better output
A kiosk handles the order-taking workload so your staff redirects to food prep, quality control, and the parts of the guest experience that actually require a human.
15% reduction in service time
Independent data from the National Restaurant Association. The expectation is already set by the major chains. Mid-size operators who move now meet customers where they already prefer to order.
Fewer errors, less waste
When customers enter their own orders, modifications and special requests are captured exactly as intended. Fewer remakes, less food waste, and fewer conversations between the front and back of house to sort out what someone actually wanted.
THE CHALLENGE
Every minute your line moves slowly, you lose business
Long wait times cost you customers. When someone walks in, sees a line, and walks out, that is lost revenue you never get back. Staff stretched thin on order-taking cannot focus on quality, speed, or the guest experience. And when peak hours hit, the gap between what your team can handle and what your business demands gets wider.
BUILT FOR YOUR ENVIRONMENT
Any high-volume ordering environment
Self service kiosks work wherever customers need to order quickly and businesses need to keep lines moving and orders flowing. From restaurants and retail to any high-volume environment, Affinity kiosks are built to adapt to your space and your volume.
KEY FEATURES
Everything your customers need to order on their own
A self service kiosk that works as hard as your business does, from the first tap to the final payment.
Self-Service
Customers browse, customize, and pay completely on their own. No counter, no wait for staff, no friction between them and their order.
Large Touchscreen display
A large, intuitive touchscreen puts your full menu in front of every customer with photos, descriptions, and customization options that drive engagement and larger orders.
Built-in upsell prompts
The kiosk suggests add-ons, upgrades, and combos at the right moment in the order flow. Customers ordering on a screen consistently spend more than customers ordering at a counter.
Integrated Payments
Accept all major cards, contactless, Apple Pay, and Google Pay directly through the kiosk. Order and payment happen in one uninterrupted flow with no separate terminal.
POS and Kitchen Sync
Orders go straight to your POS and kitchen display the moment they are placed. No re-entry, no communication gap, no tickets lost between the counter and the back of house.
Real-time Menu Management
Update prices, items, availability, and promotions from your back office and push changes to every kiosk instantly. No on-site visit, no delay.
Loyalty and customer data
Every kiosk interaction captures order history and customer preferences and drives loyalty program sign-ups at checkout. That data feeds directly into your marketing and keeps your best customers coming back.
Multi-location ready
Manage kiosk menus, pricing, and reporting across every location from a single dashboard. Changes made at the account level push to all units simultaneously.
Affinity kiosks are configured to work with your existing POS setup and payment processing. Setup is handled by our boarding team, the same team that handles all Affinity hardware installs. Most businesses are fully operational within a single visit. As an Affinity member, kiosk transactions are included in your rewards activity, meaning every order processed through the kiosk earns you member rewards alongside your standard payment volume.
COMMON QUESTIONS
What business owners ask about self-ordering kiosks
Quick service restaurants, fast casual dining, cafeterias, food halls, retail environments with high transaction volume, and any business where order-taking creates a bottleneck during peak hours. If your staff spends significant time taking orders rather than fulfilling them, a kiosk is worth evaluating.
Most installations are completed in a single visit by our setup team. The kiosk is configured with your menu, branding, and payment integration before delivery. From delivery to first transaction is typically the same day.
Affinity kiosks are designed to integrate with the most widely used POS platforms. During your setup consultation, our team will confirm compatibility with your current system and configure the integration accordingly.
Yes. Menu changes, price updates, item availability, and promotional items are all managed through your back-office portal and pushed to the kiosk in real time. No on-site visit required.
All major credit and debit cards, contactless payments, Apple Pay, Google Pay, and other digital wallets. The payment terminal is fully integrated into the kiosk so customers complete the entire order and payment in one uninterrupted flow.
Yes. Affinity members can finance kiosk hardware through our Equipment Financing program. Most approvals are returned quickly with minimal paperwork, and financing terms are structured to make the monthly cost significantly less than the labor savings the kiosk generates.
READY TO REDUCE WAIT TIMES?
See how a self-ordering kiosk fits your operation
Affinity members get kiosk hardware, integration, and setup as part of a solution built around your business, not a one-size-fits-all package. Request a demo to see the kiosk in action, or get in touch with a specialist to talk through your specific environment.